Frequently Asked Questions
ABOUT OUR PRODUCTS
What makes Louie & Mae Organics different?
|We handcraft every product in small batches using grass-fed, grass-finished tallow from regenerative farms in the USA- free from antibiotics, hormones and vaccines. Our ingredients are thoughtfully sourced, organic or wildcrafted when possible, and scented only with third-party tested essential oils. Clean, nourishing skincare, just the way nature intended.
Is your tallow food grade?
No- and that’s intentional! We use only suet (also known as leaf fat), the highest quality fat found around the kidneys, which is ideal for skincare. We never use trim fat, which is lower quality and more appropriate for candles, soaps, or animal feed. Our tallow is slow-rendered, triple filtered and crafted specifically for cosmetic use- ensuring a smooth, clean and deeply nourishing final product.
What is the shelf life?
Balms will typically last 6-12 months. Keep them in a cool, dry place and use within 6 months of opening for best results.
USING OUR PRODUCTS
How do I use your tallow balms?
Each balm is crafted with purpose. Our facial balms are gentle, non-pore-clogging and perfect for nourishing delicate skin- simply warm a small amount in the palms of your hands and press into clean, damp skin. Our beard balms soften coarse hair and moisturize the skin beneath; warm a pea-sized amount in your hands and work it through the beard daily. Our body balms are the richest, designed for dry areas like hands, feet, elbows and growing bellies— massage into clean skin as needed, especially after bathing or before bed. A little goes a long way!
Are your products safe for pregnancy or kids?
Our products are safe for the whole family! Always consult with your provider if you’re unsure.
Are your products safe for sensitive skin?
Absolutely. Our ingredients are gentle, pure and carefully chosen for those with sensitive, dry, or reactive skin types— including babies.
Will tallow clog my pores?
Not at all. Tallow is similar to our skin’s own sebum- making it incredibly bioavailable, nourishing and non-comedogenic. We do not recommend our body balms for the face since they have olive oil in them.
ORDERS & SHIPPING
Where do you ship?
We ship anywhere in the U.S. via USPS or UPS. Local pickup is also available.
How fast do orders ship?
Orders usually ship within 2-3 business days. During restocks or high-volume times, please allow up to 5 business days.
Summer Shipping Note: To protect the integrity of our products during hot weather, orders placed after Wednesday will ship the following Monday to avoid sitting in a warehouse over the weekend.
Can I Change or cancel my order?
We’ll do our best! Contact us within 12 hours of ordering at hello@louieandmaeorganics.com with your order number.
Where to find us?
You can shop Louie & Mae both online and in person! We proudly partner with several small businesses that share our values of clean, intentional, and family- focused wellness.
RETAIL LOCATIONS
Organic Bronze Bar- Argyle - Organic Bronze Bar
Frank & Rose Facial Balm
Timeless Under Eye Roller
Empower Chiropractic- Argyle Chiropractic | Empower Chiro Texas
Happy Bum Balm
Lavander Body Balm
Coming Soon: Grapevine Birthing Center- Grapevine- Variety of soaps & balms for the whole family.
MARKETS & EVENTS
We regularly set up shop at local markets in North Texas. To see where we’ll be next, follow us on Instagram: @louieandmaeorganics
RETURNS & SUPPORT
What’s your return policy?
Due to the nature of tallow skincare products, all sales are final. But if something’s not right, please reach out- we genuinely want you to be happy!
How do I contact you with other questions?
We’re always here to help. Email us anytime at Hello@louieandmaeorganics.com and we’ll respond within 1-2 business days.
WHOLESALE & MARKETS
Do you offer wholesale or private label?
We sure do. Email us at hello@louieandmaeorganics.com with your business name and what you’re looking for- we’d love to connect!